Talk directly, with an account
Authenticated people can start a private one-to-one conversation. Signing in connects every message to a profile, so the thread can continue in the same inbox.
Messages
Keep the conversation close to the context
Signed-in people can message directly, ask a seller about a product before buying, or follow up on an order without losing the details that started the conversation.
Ways to start
Three ways to start, one familiar inbox
The starting point changes, but the people and the conversation remain easy to recognise.
Ask before buying
Open a published shop product, sign in, and ask the seller a question before placing an order.
Follow up after purchase
A buyer and seller can continue in an order-specific thread. Guest checkout cannot use order chat because the order has no buyer profile attached.
Context
The reason for the conversation stays visible
Product and order threads keep useful details at hand instead of asking both people to remember what started the conversation.
Product context
The product title and cover stay with a pre-purchase question.
Order context
The order number and cover keep a post-purchase follow-up specific.
Inbox
A calmer inbox
Unread state, realtime updates, and paginated history help you return to the right thread. Sending is rate limited to reduce generic spam without publishing a threshold attackers can tune around.
Know what is new
Unread indicators make waiting conversations easier to find.
See replies arrive
Realtime updates bring new messages into an open conversation.
Load history as needed
Pagination keeps longer conversations usable without loading everything at once.
Safety
Clear limits and shared responsibility
Messages must follow the Acceptable Use Policy. Our Privacy Policy explains how information is handled, and the Report page is the route for raising a concern. We do not claim that every thread has report or block controls.
Good to know
Messaging questions, answered
Yes. Sending a message requires an authenticated account.
Start with a question worth answering
Join, find a creator or product, and keep the conversation together from the first question to the useful reply.